Good customer service involves treating customers with a friendly attitude. However, we believe excellent customer service means going above and beyond. We choose only the best succulents for our customers. We aim to answer questions within 24 hours. Gift boxes are shipped within 2 business days, and seasonal items are shipped within 3-5 business days. 

We carefully pick our succulents and package our gift boxes so they will make it safely to their destination. If any of our plants, pots, or gift box contents arrive damaged, we will happily replace them for you. 

All of our cards can be personalized for you. We can add your name to any of our cards or we can add a special message. Just let us know!